When should I book my cake?
To avoid disappointment we suggest placing your order as early as possible, especially Wedding Cakes as these can take up to two weeks to complete. In exceptional cases, cakes may be turned around within the week.
How do I order a cake?
To start the order process, you have 3 options. 1) Contact us direct by phone. 2) Complete the onsite Quote Request Form. 3) Send an email to email@example.com containing all the following information:
- Your full name
- The date of your event
- The occasion/nature of your event (wedding, birthday, christening, etc.)
- How many people you will need to serve
- Your daytime phone number
- Your email address
- An idea of what kind of cake design you are looking for (Attaching a picture is a great help)
We will contact you to discuss your order and/or schedule an appointment.
How do I design a birthday cake?
Important things to consider when designing a birthday cake include the individual, their personal traits and hobbies, occasion theme, venue and time of year. It can also be useful to bring references such as photographs or invitations along to your consultation.
How do we design a wedding cake?
Because our wedding cakes are designed speciﬁcally for you, to reﬂect the style and theme of your wedding, it is important to have decided on the theme/ ambiance and location of your wedding before arranging a consultation. Sometimes your ‘dream cake’ can be completely unsuited to the style, size or lighting of your venue. Style elements to consider before your appointment include cake shape (round or square), number of tiers, colour, pattern and/or ﬂowers. If taking design inspiration from your dress, invitation, ﬂower, fabric etc, remember it is a great help to provide a reference at the time of your consultation.
How much will I pay for a custom-made cake?
All our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list. You can get an idea of our pricing by looking through our pricing guide.
What’s your payment policy?
A 50% non-refundable deposit is required to reserve all cake orders.
The remaining balance is due one week prior to your event. Your order is not conﬁrmed until we have received your signed contract and 50% deposit.
Cake orders placed with less than one weeks notice require payment in full at the time of ordering.
Event dates are held for you through the date of your appointment or quote, and ﬁve (5) business days afterwards. If we do not receive a 50% deposit within ﬁve (5) business days of your appointment or quote, your date may become unavailable.
We are also pleased to offer our very own Interest Free Payment Option for those who would rather spread payments over an agreed period of time. If this would be of interest to you please do not hesitate to ask at your consultation.
Design/Tasting appointments are available for all cakes, and we will try to have these consultations at a time that is convenient for you. Consultation normally take about 1 hour.
Which factors will influence the cost of my cake?
Cake costings are based on the amount of time that it will take to make your cake, the design, number of serves required and degree of difﬁculty. No two cakes are ever the same.
What about delivery?
Cake prices do not include delivery, and a delivery fee may apply depending on distance, you will be informed of this at the time of your consultation.
What is the difference between a coffee and a dessert portion?
A coffee portion is usually – 1” wide x 1” deep x 4” high. A dessert portion is usually 1” wide x 2” deep x 4” high, double the size of a coffee portion. If your wedding includes a three-course meal, coffee portions are usually ample. If serving the cake as a course on its own, dessert portions are advised.
Can I keep the top tier?
Selecting fruit cake for the top tier of your wedding cake means it can be stored, frozen, wrapped in cling ﬁlm inside an airtight container for up to twelve months.
I have dietary restrictions. Can you help?
Yes, we can help, but it must to be noted we have put in place very strict guidelines that MUST be followed. Rimma’s Cakes will not confirm or accept any deposits for cake orders where dietary restrictions are requested without a prior appointment and consultation.
If you have any other questions that are not answered here please Contact Us to send your question, we will have an answer for you within 24hrs